Professional Certificate in
User Research Level 1
Introduction to user research in government
Level
Beginners
Duration
1 Day
Available Dates
2, 9, 16, 23, 30 Nov
Format
Online Tutorial via MS Teams
Commitment
9.30 am to 5 pm / UK GMT
Fee
£550
Limited places available
The course is available on Fridays and Saturdays (UK GMT)
Entry requirements
Beginners and career changers considering a career in government.
Junior to Middleweight User researchers in the private sector who have no experience in government.
UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.
This course is for anybody looking to build their skills and advance their career in user research in government.
Course modules
Introduction to user research
Planning for user research
The GDS project phases
In-depth interviews
Understanding user needs
User personas
Empathy mapping
Analysing and presenting findings
Professional Certificate in
User Research Level 2
Managing user research projects in government
Level
Intermediate
Duration
1 Day
Available Dates
7, 14, 21 Dec
Format
Online Tutorial via MS Teams
Commitment
9.30 am to 5 pm / UK GMT
Fee
£600
Limited places available
The course is available on Saturdays (UK GMT)
Entry requirements
This course is designed for students who have ideally completed User Research Level 1.
User researchers in the private sector who have no experience in government.
UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.
This course is for anybody looking to build their skills and advance their career in user research in government.
Course modules
Planning for GDS project phases
Research Strategy
Usability testing
Heuristic evaluation
Survey & questionnaire
Preparing for GDS assessments
End-to-end case study
Professional certificate in
User Research (Workshops)
Learn the industry standard methodologies and techniques in government projects
Level
Beginners to Intermediate
Duration
Evening course
Available Dates
1, 8, 15, 22, 29 Nov
Format
Online tutorial via MS Teams
Commitment
6 - 8 pm / UK GMT
Fee
£125 each
Limited places available
The workshops are available from 6 pm (UK GMT)
Entry requirements
Beginners and career changers considering a career in government.
User researchers in the private sector who have no experience in government.
UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.
This course is for anybody looking to build their skills and advance their career in user research in government.
Course modules
Introduction to user research
Planning for user research
GDS project phases
User personas
User needs
In-depth interviews
Usability testing
Surveys and questionnaires
Focus groups
Ethnography
Affinity mapping
Mind mapping
Card sorting
Thematic analysis
Accessibility and inclusivity
Heuristic evaluation
GDS assessments
Intensive Education
Live tutorial with a structured curriculum that includes examples and practical exercises.
Expert Tutor
Get mentored by a professional user research tutor with solid government experience.
Practical Exercises
Learn-by-doing. Hands-on projects to help you practise what you’ve learned.
GDS
Be an expert of user research for government projects based on government digital services.
Career Support
Career support including
Portfolio preparation.
Certification
Earn an industry recognised certificate at the end of the day.
Learn to collaborate with project teams to get
a deep understanding of the people that use government services.
Gain specialist and high in-demand user research skills in government.
Learn user research methods and techniques and how they are applied in government projects.
Translate findings into actionable insights and communicate them with confidence.
Earn an industry and government recognised qualification.
The GOV.UK standard courses
in User Research
Master the user research skills that make
user-centred design professionals so valuable.
Become a confident, credible and effective user researcher in government.
Get the confidence to succeed.
Our tutors are highly experienced in government.
Frequently Asked Questions
What is 'user research'?
In the context of government digital services and policies, user research is conducted to understand user
needs, goals and motivations. User researchers plan, prepare for sessions, share, analyse and present
findings. It is an essential discipline to learn about users’ needs and thought processes by studying how
they perform tasks, observing how they interact with the government service to gather insights that will
drive and inform the design process.
Is the course only focused on government products and services?
Yes but the course can also be applicable in the private sector.
Do I need design or coding experience?
No, you don't need any design or coding experience. User researchers are not required to do so.
What are the admissions criteria?
Anyone can enter our courses. You do need to be motivated and committed. You need to be able to speak
and write in English as all our tutorials are delivered in English.
How long is the course?
User Research Levels 1 and 2 are a full day course starting at 9.30 am finishing at 5 pm (UK GMT).
The modular courses are 2.5 hours per module.
Will there be an assessment?
Yes, there is a simple project-based assessment with guidance of your tutor at the end of the course.
Will there be hands-on exercises?
Yes, throughout each course, you will complete a series of exercises and will give you hands-on practical experience in user research.
How big are the virtual classes?
Each course is limited to max 10 students per session. We accept enrolments on a first come, first served basis.
Are the courses credit rated by universities?
No, they are not credited by UK universities.
Are the courses recognised?
Yes, the courses are based on government digital services.
Are the courses licensed?
Yes, under government and public sector information.
Are the tutors experienced?
Yes, all our tutors are qualified professionals with more than 15 years experience in government.
Are the courses difficult?
No, our courses are easy to understand and follow.
Is the course refundable?
All courses are non-refundable. Please carefully read the terms and conditions.