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Professional Certificate in

User Research Level 1

Introduction to user research in government

Level

Beginners

Duration

1 Day

Available Dates

12, 19, 26 July; 3, 10, 17, 24, 31 Aug

Format

Online Tutorial via MS Teams

Commitment

9.30 am to 5 pm / UK GMT

Fee

£550

Limited places available

The course is available on Fridays and Saturdays (UK GMT)

Entry requirements

  • Beginners and career changers considering a career in government.

  • Junior to Middleweight User researchers in the private sector who have no experience in government.

  • UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.

  • This course is for anybody looking to build their skills and advance their career in user research in government.

Course modules

  • Introduction to user research

  • Planning for user research

  • The GDS project phases

  • In-depth interviews

  • Understanding user needs

  • User personas

  • Empathy mapping

  • Analysing and presenting findings

Professional Certificate in

User Research Level 2

Managing user research projects in government

Level

Intermediate

Duration

1 Day

Available Dates

7, 14, 21, 28 Sept

Format

Online Tutorial via MS Teams

Commitment

9.30 am to 5 pm / UK GMT

Fee

£600

Limited places available

The course is available on Saturdays (UK GMT)

Entry requirements

  • This course is designed for students who have ideally  completed User Research Level 1.

  • User researchers in the private sector who have no experience in government.

  • UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.

  • This course is for anybody looking to build their skills and advance their career in user research in government.

Course modules

  • Government project / case study

  • Planning for GDS project phases

  • Mobile usability testing

  • Heuristic evaluation

  • Survey & questionnaire

  • Writing and presenting a research report

  • GDS assessments

Professional certificate in

User Research (Workshops)

Learn the industry standard methodologies and techniques in government projects

Level

Beginners to Intermediate

Duration

Evening course

Available Dates

2, 9, 16, 23, 30 Aug; 6, 13, 20, 27 Sept

Format

Online tutorial via MS Teams

Commitment

6 - 8 pm / UK GMT

Fee

£125 each

Limited places available

The workshops are available from 6 pm (UK GMT)

Entry requirements

  • Beginners and career changers considering a career in government.

  • User researchers in the private sector who have no experience in government.

  • UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.

  • This course is for anybody looking to build their skills and advance their career in user research in government.

Course modules

  • Introduction to user research

  • Planning for user research

  • GDS project phases

  • User personas

  • User needs

  • In-depth interviews

  • Usability testing

  • Surveys and questionnaires

  • Focus groups

  • Ethnography

  • Affinity mapping

  • Mind mapping

  • Card sorting

  • Thematic analysis

  • Accessibility and inclusivity

  • Heuristic evaluation

  • GDS assessments

Intensive Education

Live tutorial with a structured curriculum that includes examples and practical exercises.

Expert Tutor

Get mentored by a professional user research tutor with solid government experience.

Practical Exercises

Learn-by-doing. Hands-on projects to help you practise what you’ve learned.

GDS

Be an expert of user research for government projects based on government digital services.

Career Support

Career support including

Portfolio preparation.

Certification

Earn an industry recognised certificate at the end of the day.

Learn to collaborate with project teams to get 

a deep understanding of the people that use government services. 

​Gain specialist and high in-demand user research skills in government.​

Learn user research methods and techniques and how they are applied in government projects.​

Translate findings into actionable insights and communicate them with confidence.​

Earn an industry and government recognised qualification.

The GOV.UK standard courses

in User Research 

Master the user research skills that make

user-centred design professionals so valuable.

Become a confident, credible and effective user researcher  in government.

Get the confidence to succeed.

Our tutors are highly experienced in government.

Frequently Asked Questions

What is 'user research'?

In the context of government digital services and policies, user research is conducted to understand user

needs, goals and motivations. User researchers plan, prepare for sessions, share, analyse and present

findings. It is an essential discipline to learn about users’ needs and thought processes by studying how

they perform tasks, observing how they interact with the government service to gather insights that will

drive and inform the design process.

Is the course only focused on government products and services?

Yes but the course can also be applicable in the private sector.

Do I need design or coding experience?

No, you don't need any design or coding experience. User researchers are not required to do so.

What are the admissions criteria?

Anyone can enter our courses. You do need to be motivated and committed. You need to be able to speak

and write in English as all our tutorials are delivered in English.

How long is the course?

User Research Levels 1 and 2 are a full day course starting at 9.30 am finishing at 5 pm (UK GMT).

The modular courses are 2.5 hours per module.

Will there be an assessment?

Yes, there is a simple project-based assessment with guidance of your tutor at the end of the course.

Will there be hands-on exercises?

Yes, throughout each course, you will complete a series of exercises and will give you hands-on practical experience in user research.

How big are the virtual classes?

Each course is limited to max 10 students per session. We accept enrolments on a first come, first served basis.

Are the courses credit rated by universities?

No, they are not credited by UK universities. 

Are the courses recognised?

Yes, the courses are based on government digital services.

Are the courses licensed?

Yes, under government and public sector information.

 

Are the tutors experienced?

Yes, all our tutors are qualified professionals with more than 15 years experience in government.

Are the courses difficult?

No, our courses are easy to understand and follow.

 

Is the course refundable?

All courses are non-refundable. Please carefully read the terms and conditions.

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