Entry Requirements
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Beginners and career changers considering a career in government.
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Junior to Middleweight User researchers in the private sector who have no experience in government.
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UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.
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This course is for anybody looking to build their skills and advance their career in user research in government.
Course Modules
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Introduction to User Research
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The User Research Plan
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The GDS Project Phases
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In-depth Interviews
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User Needs
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User Personas
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Empathy Mapping
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Analysing and presenting findings
Limited places available
Level
Duration
Available Dates
Format
Commitment
Fee
Intermediate
1 Day
3, 10, 17, 24, 31 May 2024
Online Tutorial
via MS Teams
9.30 am to 5 pm UK GMT
£850
Professional Certificate in
User Research Level 2
Managing user research projects in government.
Entry Requirements
-
This course is designed for students who have ideally completed User Research Level 1.
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User researchers in the private sector who have no experience in government.
-
UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.
-
This course is for anybody looking to build their skills and advance their career in user research in government.
Course Modules
-
Government Projects / Case Studies
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Planning for GDS Project Phases
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Usability Testing
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Heuristic Evaluation
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Survey & Questionnaire.
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Analysing and presenting findings
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AI for user research
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GDS Assessments
Professional Certificate in
User Research (Workshops)
Learn the industry standard methodologies and techniques in government projects.
Limited places available
Level
Beginners to Intermediate
Available Dates
1, 8, 15, 22, 29
May 2024
Format
Online Tutorial
via MS Teams
Commitment
2.5 hours per module
Fee
£155
per module
Schedule
The workshops are available every Wednesday during the day or after 18.30 pm.
Entry Requirements
Course Modules
-
Introduction to User Research
-
Planning for User Research
-
GDS Project Phases
-
User Personas
-
User Needs
-
In-depth Interviews
-
Usability Testing
-
Surveys & Questionnaires
-
Focus Groups
-
Ethnography
-
Affinity Mapping
-
Mind Mapping
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Card Sorting
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Thematic Analysis
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Accessibility & Inclusivity
-
Heuristic Evaluation
-
GDS Assessments
-
Beginners and career changers considering a career in government.
-
User researchers in the private sector who have no experience in government.
-
UX Designers, Product Managers/Owners who need research skills to succeed in their government roles.
-
This course is for anybody looking to build their skills and advance their career in user research in government.
Intensive Education
Live tutorial with a structured curriculum that includes examples and practical exercises.
Expert Tutor
Get mentored by a professional user research tutor with solid government experience.
Practical Exercises
Learn-by-doing. Hands-on projects to help you practise what you’ve learned.
GDS
Be an expert of user research for government projects based on government digital services.
Career Support
Career support including
Portfolio preparation.
Certification
Earn an industry recognised certificate at the end of the day.
The GOV.UK standard courses
in User Research
Master the user research skills that make
user-centred design professionals so valuable.
Become a confident, credible and effective user researcher in government.
Learn to collaborate with project teams to get
a deep understanding of the people that use government services.
Gain specialist and high in-demand user research skills in government.
Learn user research methods and techniques and how they are applied in government projects.
Translate findings into actionable insights and communicate them with confidence.
Build a professional user research portfolio
and earn an industry recognised qualification.
Get the confidence to succeed.
Our tutors are highly experienced in government.
Frequently Asked Questions
What is User Research?
In the context of government digital services and policies, user research is conducted to understand user
needs, goals and motivations. User researchers plan, prepare for sessions, share, analyse and present
findings. It is an essential discipline to learn about users’ needs and thought processes by studying how
they perform tasks, observing how they interact with the government service to gather insights that will
drive and inform the design process.
Is the course only focused on government products and services?
Yes but the course can also be applicable in the private sector.
Do I need design or coding experience?
No, you don't need any design or coding experience. User researchers are not required to do so.
What are the admissions criteria?
Anyone can enter our courses. You do need to be motivated and committed. You need to be able to speak
and write in English as all our tutorials are delivered in English.
How long is the course?
User Research Levels 1 and 2 are a full day course starting at 9.30 am finishing at 5 pm (UK GMT).
The modular courses are 2.5 hours per module.
Will I build a portfolio?
Yes, practical work is an important part of the course. There is a project-based assignment with a guidance
of your mentor that needs to be submitted after the course.
Will there be hands-on exercises?
Yes, throughout each course, you will complete a series of exercises and will give you hands-on practical experience in user research.
How big are the virtual classes?
Each course is limited to max 10 students per session. We accept enrolments on a first come, first served basis.
Are the courses credit rated by universities?
No, they are not credited by UK universities.
Are the courses recognised?
Yes, the courses are based on government digital services.
Are the courses licensed?
Yes, under government and public sector information.
Are the tutors experienced?
Yes, all our tutors are qualified professionals with more than 15 years experience in government.
Are the courses difficult?
No, our courses are easy to understand and follow.
Is the course refundable?
All courses are non-refundable. Please carefully read the terms and conditions.